Shopping Guidelines

Welcome to our online shopping platform! Before making a purchase, please read the following terms and conditions carefully:

1. Product Description & Images

• We strive to provide accurate product descriptions and images. However, due to monitor settings and display effects, the actual color and size of the products may differ slightly from what is shown on the website.

2. Pricing & Payment

• All prices are final and include applicable taxes and fees.
• We accept various secure payment methods, including credit cards, PayPal, and other online payment options.

3. Shipping & Delivery

• Shipping fees are calculated based on your delivery address and selected shipping method.
• Orders are typically processed within 2 business days after confirmation.
• Estimated delivery time varies depending on the destination and chosen shipping option.

4. Returns & Refunds

• If you are not satisfied with your purchase, you may request a return within 30 days of receiving the product.
• Items must be returned in their original condition, unused, and with all packaging intact.
• For detailed return procedures and conditions, please refer to our Return Policy page.

5. Privacy Protection

• We respect your privacy and are committed to protecting your personal information.
• Your data will only be used for order processing and improving customer experience.

6. Customer Service

• If you have any questions or concerns regarding our products or services, please feel free to contact our customer support team. We are happy to assist you.

Thank you for shopping with us! If you have any additional inquiries, feel free to reach out.

 

Refund Policy

Thank you for shopping with us. If you are not satisfied with your purchase, we offer refunds based on the following policy:
1. Eligibility for Refund:
1. The product must be unused, in its original packaging, and include all accessories and the invoice.
2. Refund requests must be submitted within 7 days of receiving the product.
3. Refunds are not applicable for:
o Opened or used items
o Personal hygiene items, food, or customized products
o Sale or clearance items (unless the item is defective)
2. Refund Process:
1. Contact our customer service with your order number and reason for return.
2. Once the return is approved, we will provide the return address.
3. After receiving and inspecting the returned item, we will process the refund within 5-10 business days to your original payment method.
3. Shipping Costs:
• If the return is due to personal reasons (e.g., size, change of mind), the return shipping cost will be borne by the customer.
• If the return is due to a defect or shipment error, we will cover the return shipping cost.
If you have any questions, please contact our customer support. We are happy to help.